We require a name, current address, phone number, drivers license, email address, reference name and contact info, Employers name and contact info, and two credit cards (Primary and Backup).
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Our Maintenance covers mechanical issues relating to the instrument that are not caused by damage or misuse. Should damage occur beyond $70.00, the customer will be liable to pay for damages and or replacement parts if needed.
“Renters” may be offered a “Loaner” instrument, pending availability, while the original instrument is being repaired. The “Renter" then agrees to take any and all liability while using the “Loaner” instrument.
Should damage exceed more than half the instruments listed value on the contract, Davids’ Broken Note reserves the right to charge the “Renter" for the full price of the instrument. The “Renter" would then own the instrument and the contract would be considered fulfilled. The monthly maintenance fees are not applicable towards the purchase or fulfillment of Davids’ Broken Note’s Rent-To-Own contract. It is understood that “Renters” who do not accept to have Davids’ Broken Note’s Maintenance, will pay for any and all issues at current shop pricing. This applies to active Rent-To-Own contracts as well as Returned instruments.
Orchestral Maintenance
Each year our orchestral customers will receive our restringing service for their instrument. This includes a thorough inspection and cleaning of the instrument body, oiling, polishing, and waxing the fingerboard, lubricating the tuner pegs, and resetting both the fine tuners and bridge alignment. Lastly the soundpost is tested and the violin is restrung with a new set of strings.
Woodwind and Brasswind Maintenance
Davids’ Broken Note’s Maintenance for Woodwind and Brasswind instruments covers once a year, a full professional cleaning of the rented instrument. Brasswind instruments, both large and small brass, will receive an Ultrasonic Cleaning. Woodwind instruments, both large and small, will receive a Clean, Oil, and Adjust. Cleanings do not accumulate, and are not subject to any type of reimbursement should the “Renter” not bring the instrument in for cleaning.
Fretted Maintenance
1. One free package of standard strings each year
-12 gauge phosphor-bronze for acoustic (uncoated)
-10 gauge nickel wound for electric (uncoated)
-45 gauge nickel wound for bass (uncoated)
2. Free installation of new strings
3. Free Setup for customers preference or change of string gauge
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